Shipping & Delivery Options

To best serve our B2B clients, we provide flexible and reliable shipping solutions tailored to your business needs.

Available Shipping Methods:

  • Express Shipping
    We collaborate with leading global carriers—DHL, UPS, and EMS—to ensure fast and secure delivery of your orders.

  • Sea Freight
    Ideal for bulk orders, sea shipping offers a cost-effective solution. We deliver directly to your nearest seaport for smooth clearance and pickup.

  • China Warehouse Pickup
    If you work with a freight forwarder in China, we can ship your order to their warehouse for further consolidation and logistics management.

How to Check Your Options:
To view available shipping methods and costs, simply add products to your cart and proceed to checkout. Once you enter your delivery address, the system will display all applicable options and their corresponding fee

Tracking Your Order

We’ll make it easy for you to track your order. As soon as it ships, you’ll receive a notification email containing your tracking information.

For real-time updates, you can also log in to your account and view the status in your “My Orders” history. Have questions? Our support team is here to help.

Estimated Delivery Times

Delivery timeframes vary based on your destination and selected shipping method. Below are estimated transit times for our primary logistics partners:

Express Carriers

  • DHL/UPS: 3-6 business days

  • EMS: 7-10 business days

Economy Options

  • China Post Air Mail: 10-30 business days

  • Sea Freight: 20-40 business days

Shipping Address Requirements

To ensure successful delivery, please provide a physical street address at checkout. We are unable to ship to PO Boxes or APO/FPO military addresses via our standard carriers.

VAT, Customs Duties & Import Regulations

As the importer of record, you are responsible for any applicable VAT, customs duties, or other import fees levied by your country. These charges are not included in our product or shipping prices.

To facilitate a smooth customs clearance process, all international shipments are accurately declared with the product description and the actual value of the order. We cannot underdeclare values or alter product descriptions on customs forms.

We strongly advise checking your local import regulations beforehand to understand potential tax liabilities.

Payment Options

Accepted Payment Methods

We offer secure and flexible payment options for your convenience:

  • PayPal – Securely processed through our business account.

  • Bank Transfer (TT/Wire Transfer) – Ideal for large orders.

  • Western Union – Available for business transactions.

Is It Safe to Shop on Our Site?

Absolutely. Your security is our priority. We ensure a safe shopping experience through:

  • Platform Security: Our site uses secure encryption for all data transfers.

  • Payment Protection: When you pay with PayPal, your purchase is protected by PayPal Buyer Protection. This coverage ensures you get what you paid for, offering a refund for eligible claims including non-delivery or major discrepancies in the product received.

If you encounter any problems with your order, please contact us as soon as possible so we can help.

How to Pay Using Western Union

Completing your payment with Western Union is straightforward. Here's how:

  • Step 1: Make your payment at a Western Union office or online at www.westernunion.com.

  • Step 2: After sending the funds, it is crucial that you immediately email us the payment confirmation details. This allows us to quickly match your payment to your order.

  • Payment Instructions: Bank Wire Transfer

    A bank wire transfer is a direct method to send funds from your bank account to ours. To ensure swift processing of your order, please follow these steps:

    1. Complete the transfer through your bank.

    2. Include this memo with your payment: [Your Company Name] and [Invoice Number]. This is essential for us to identify your payment.

    3. Email the payment receipt to us. This allows us to confirm your payment promptly and arrange the early dispatch of your order.

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  • Step 2: After sending the funds, it is crucial that you immediately email us the payment confirmation details. This allows us to quickly match your payment to your order.

Orders & Returns Policy

Return & Warranty Policy

To ensure the highest standards of product integrity and customer safety, we maintain a strict no-returns and no-exchanges policy on all personal products.

Quality Assurance: We stand behind the quality of every item. Each product is rigorously inspected before dispatch, including functional testing for battery-operated devices, to guarantee it arrives in perfect working condition.

Manufacturer’s Warranty: While returns are not accepted, most products are covered by a manufacturer’s warranty against defects. We recommend registering your warranty as outlined in the product documentation to activate this coverage.

This policy is strictly enforced to uphold our mutual commitment to health and safety.

Received a Damaged Item?

We sincerely apologize for the inconvenience. Your satisfaction is our priority, and we guarantee a quick resolution.

Please contact us immediately and provide a few photos of the damage. This evidence is crucial for us to address the problem with the shipping carrier on your behalf and arrange for a replacement or refund at no extra cost to you.

Why does the packaging appear to have been opened?

Your observation is correct. To ensure the highest standard of quality and your complete satisfaction, every battery-operated product undergoes a rigorous quality control check before shipment.

This essential process involves unsealing the packaging to install batteries and verify full functionality. We believe proactive testing is crucial to guarantee that your products arrive in perfect working condition, ready for your customers.

Customs Clearance & Import Duty Responsibilities

As the Importer of Record, the buyer is responsible for clearing the shipment through their local customs and covering any applicable import duties, taxes, or fees.

This responsibility begins once the shipment arrives in the destination country. While we cannot intervene in another country’s customs process, we can provide necessary commercial documents (such as the invoice and packing list) to assist with clearance. We recommend familiarizing yourself with your country’s import regulations prior to ordering.

Inquiries About Samples & Drop Shipping

We appreciate your inquiry. At this time, sample orders and drop shipping are not among the services we provide.

We specialize in supporting our B2B partners with bulk purchases. We invite you to review our full product range for potential offerings that align with your business model. Please stay tuned for any future developments in our service capabilities.

Missing or Incorrect Item?

We apologize for the error in your order. To resolve this for you quickly, please follow these steps:

  1. Contact our support team and provide your order number.

  2. Specify which item is missing or incorrect.

We will promptly investigate the issue and arrange for the correct products to be shipped to you at no extra cost. Alternatively, upon your request, we can process a direct refund for the affected items.

Bulk & Wholesale Inquiries

Interested in placing a large order for your business? We offer customized volume pricing and dedicated support for bulk purchases.

Please contact our sales team to discuss your requirements. We will provide a tailored quote and service to meet your business needs.